Kenlyn Services Limited

Call Prices

New customers often find our prices a very pleasant surprise. Small wonder, when you can save up to an incredible 89% against BT’s charges. Here’s how our key prices¹ compare.

As well as benefiting from exceptional rates, our customers benefit from:

• Capped calls - The first hour of most calls will not cost above the capped rate
• Tailored call options - For even lower costs, why not tailor our call plans to suit your business needs?
• Price guarantee - If you spot lower prices elsewhere, let us know and we'll match them. Guaranteed.

1. Prices quoted are pence per minute unless otherwise stated.
2. International top 20 destinations are Ireland, USA, France, Spain, Canada, Australia, Germany, Italy, Netherlands, New Zealand, Belgium, Portugal, Switzerland, Sweden, Poland, Turkey, Denmark, Hong Kong, Austria and Norway. Excludes calls to mobiles, except USA. BT average price is 40p.
3. Prices shows are for standard PSTN lines. For other prices please refer to our full price list.
4. Prices based on BT Standard Business rates, correct as published 1^st January 2009.
5. Titan calls are billed per minute and a connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.
6. All prices exclude VAT.

Call Options

For even lower costs, why not tailor our call plans to suit your business needs? Combine as many - or as few - of the four plans below as you like. Each option costs £5 per line (or channel) per month*.

By tailoring your call options in conjunction with our standard tariff, you can maximise your savings.

Choose any combination of the call plans for any of your lines. Consider different combination for different lines to really enhance your choice.

* Charged monthly in advance, minimum period 1 month and non-refundable

Price Guarantee

Titan Telecom guarantees to give you the lowest prices for your telecom service.

Our customers benefit from:

• Lowest cost - guaranteed
• Most calls capped at low rates
• Business line rental at only £9.99
• Flexible, simple call options to maximise savings
• No obligation trial - we are confident you will be impressed

So, if you get an offer from one of our competitors that seems to cost less, please tell us. We will match any like-for-like offer and make sure that you continue to receive the most competitive prices available.

Broadband

As well as offering you the lowest prices for your telecom service, Titan Telecom also offers a high quality, affordable, ultra fast business broadband package.

Package benefits:

• Only £14.99 per month¹
• Speeds up to 8Mb²
• 12 month contract
• 30 day, no obligation, trial³
• Unlimited usage⁴
• FREE email addresses
• UK based technical support

Recommended Hardware:

Please note:

1. One off activation fee of £40.00 applies.
2. The actual speed you receive is subject to line distance from the exchange and line quality. If your line won’t support 8Mbps you will receive the best speed available which offers a stable service.
3. There is no contractual commitment to Titan Telecom within the first 30 days of service allowing you to evaluate how good our services are. If you choose to leave Titan Telecom during the trial period you will be required to pay the activation charge of £40, plus any equipment and service charges incurred during the period we supplied you, but there would be no penalty for ending the agreement early.
4. Download amounts subject to Fair Usage Policy.
5. Fluctuation in Broadband line speed is expected to occur within the first 10 days of service whilst your line speed automatically adjusts to the maximum speed it can reliably support
6. All prices quoted exclude VAT.
7. Broadband service is not subject to the Titan Telecom price guarantee.
8. We operate a fair usage policy. If you send and/or receive 30GB or more of data in any calendar month, or if we believe that your use of the Service is adversely affecting the network (or any part of it) or other customers, then we may either regulate your usage or suspend the Service at our sole discretion.

New customers - Telecom

Invoices

• How will I be billed?
  Titan Telecom will invoice you monthly, which allows you to budget more easily and spread the cost more evenly over the whole year. Line rental and network features are billed one month in advance (BT Retail normally bills three months in advance) and calls are billed one month in arrears.

Payments

• How can I pay my invoice?
  Payment is made by Direct Debit. You can pay by Debit/Credit Card or cheque; however, if invoices are not paid by Direct Debit 14 days after the invoice date, then we will charge you £10.00 per invoice to cover our additional administration costs.

Switching to Titan Telecom

• What will change?
  Your bills will be sent by Titan Telecom and will reduce in cost. You should contact Titan Telecom for all customer care issues. Your line will continue to be maintained by BT Openreach and you will keep the same number and line. There is no downtime; and no engineering work is required during the transfer.
• Is there a charge for changing to Titan Telecom?
  We do not charge for switching your supply to Titan Telecom. (Please note, if you require a change of technology at the same time as transferring, we may charge you for the work carried out).
• Can I keep my existing telephone number?
  Yes, if your existing number is supplied by the BT Openreach Network (Non Cable/KCom), Titan Telecom can also supply that number to you. The advantage of this is that we can offer you excellent savings, whilst you keep your existing telephone numbers. We can also port most cable numbers to our network, but installation charges would apply.
• I am in a contract, can Titan Telecom help?
  That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated with 28 days notice. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to settle any debt. We will inform you of your start date with Titan Telecom. If you pay your existing supplier by Direct Debit, don't forget to contact your bank to stop your Direct Debit payments.
• I work from home, can you switch me over?
  Yes – businesses that operate from a home can also benefit from our fantastic low charges.

Line Transfer

• Will there be any loss of telephone service during the transfer?
  No, your telephone service will change over without any interruption; all you will notice is a reduction in your telephone bill. All transfers are made on a "like for like" basis, so you can expect to keep exactly the same services you currently have.
• Can Titan Telecom transfer my line if I have a digital or ISDN line?
  Yes.
• What if I have a switchboard or PBX System or a Versatility System?
  If you have a switchboard or PBX System or a Versatility System, Titan Telecom can transfer the line rental and calls, however the maintenance of your PBX or Versatility System will remain with the company you currently have a maintenance contract with.

Call Costs

• What does call capping mean?
  Call capping gives great reductions in phone call costs. The first hour of any call will not cost above the capped rate. Calls lasting longer than 60 minutes will be charged at the applicable rate after the 60 minutes have elapsed.

  • Local and National Calls (01, 02 and 03 numbers) are capped at 9p.
  • Calls to Mobiles (excluding 3 mobile) are capped at 29p.
  • International Top 20 are capped at 19p.
• Does Titan Telecom charge connection fees?
  A connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.
• How are Titan Telecom calls billed?
  Titan Telecom calls are billed per minute.

New customers - Broadband

Broadband

• What speed will I get?
  Our business broadband package can deliver speeds of up to 8Mb. The actual speed you receive is subject to line distance from the exchange and line quality.
• I don’t have Broadband – How do I get a MAC?
  A MAC is only required when transferring from another Broadband supplier. MAC’s are not required for new Broadband connections.
• Why does the speed vary?
  The actual speed you receive is subject to line distance from the exchange and line quality. If your line won’t support 8Mbps you will receive the best speed available which offers a stable service.
• What equipment do I need?
  Titan Telecom recommends either a wired modem or a wireless router. A wired modem is ‘plug and play’, providing an easy self installation process, and they are ideal for a single user. A wireless router can connect up to 4 computers to the internet and has an integrated firewall.
  
  Modems (£20.00) and Wireless Routers (£50.00) can be ordered from Titan Telecom.
• Do I need a powerful computer to use Titan Telecoms broadband?
  The vast majority of computers built in the last 10 years can successfully use Titan Telecom broadband. To view the minimum specifications click here.

  
  
  PC/Windows computers:

  • Operating System
    Windows 98 Second Edition
    Windows 2000 (SP4)
    Windows XP (SP1 OR SP2, x86/32-bit)
    Windows Vista (x86/32-bit)
  • Memory
    128MB RAM (Windows 98 & Windows 2000)
    256MB RAM (Windows XP & Windows Vista)
  • Hard Drive
    30MB free space
  • Disk Drive
    CD or DVD Drive
  • Internet Browser
    Internet Explorer version 5.5+ or Safari 1.2+
  • Network Device
    Spare Ethernet or USB port
  • Display
    SVGA display 800x600x256 colours+
• What is a MAC?
  A MAC (Migration Authorisation Code) identifies your current broadband provider and is required to switch between broadband providers. Providing Titan Telecom with your MAC can ensure that the delay of service will only be a few hours on the day of transfer from your existing provider.
• Where can I find my MAC?
  Your current broadband provider must provide you with your MAC upon request.
• What do I need to do with my MAC?
  You will need to contact the Titan Telecom Customer Services Team on                08...        with your MAC. MAC’s expire 30 days after they are issued so it is important to contact Titan Telecom as soon as it is issued.
• When will my Titan Telecom broadband connection package become available?
  When Titan Telecom receive your MAC, we will confirm by post the date your broadband connection will be available. You will then receive all that is required to get your new Titan Telecom broadband connection up and running. Your MAC is only required if you already have broadband on your telephone line.
• Will requesting my MAC affect my current broadband service?
  No. As soon as your MAC is received, Titan Telecom will take approximately fourteen days to connect your new broadband package. This should coincide with your current provider ending your current connection.
• What if I am already under contract with a broadband provider?
  If you decide to cancel your contract with your current internet service provider, consult the terms and conditions of your contract and contact Titan Telecom to open your new broadband account What if I currently receive broadband through a cable provider?
• A non-cable landline and number is required for Titan Telecom's broadband package.
• What if my current internet service provider will not supply my MAC?
  Under Ofcom guidelines your Internet Service Provider must provide a MAC when requested to do so. If your current internet service provider will not supply your MAC then contact Titan Telecom

Free 0845 Number
for New Telecom Customers

By switching to Titan Telecom, you will not only receive the lowest prices for your telecom services, guaranteed, but we will also provide you with a free 0845 number for each telephone line that you transfer to Titan Telecom, at no cost whatsoever!

Any calls made to your 0845 number will be automatically directed to your Titan Telecom landline. Your 0845 number is a totally free service, there are no rental costs and you do not pay to receive calls. There are absolutely no operating costs at all.

Once your telephone service goes live with Titan Telecom, we will provide you with the 0845 numbers allocated to each of your Titan Telecom lines.

Your free 0845 number offers many benefits to your business:

• If you relocate your business, your number stays the same
  0845 numbers are not geographically based, meaning your telephone number can stay the same no matter where you move in the UK.
• Create a local profile for your business, regardless of your actual location
  Your current 01 or 02 number identifies your location within the UK, which could limit the number of potential customers contacting you. Your free 0845 number creates a local presence no matter where you are based in the UK.
• If a fault occurs the number can be quickly redirected
  Should you be unfortunate to suffer a fault on your line, your 0845 number can be quickly redirected to an alternative number, ensuring minimal disruption to incoming calls. Customers can continue to ring the same 0845 number, but the calls can be directed to a different landline number.
• You gain all these benefits completely free of charge!
  There is absolutely no cost to you, see how we compare to BT:

  	BT	Titan	Comparison
  Rental Charge	£10 per month	FREE	Save £120 per annum
  Cost per minute	3.48p	FREE	Save 3.48 pence per minute per call
  Minimum call charge	1.2p	FREE
  Cost to redirect number	£25	FREE	Save £25 every time you redirect your 0845 number
  BT prices checked September 2008.