Kenlyn Services Limited

Pasporte's Virtualisation services allow you to share resources across multiple environments allowing you to host multiple operating systems and applications both locally and remotely - physical and geographical limitations are no longer an issue.

Virtualisation can bring massive financial advantages - significant power savings and reduced capital outlay and maintenace costs. Virtual environments also deliver higher availability, better DR and improved security and desktop management.

Pasporte's Hosted Virtual Desktop Infrastructure (HVDI) service solves a common problem: how to deliver the desktop computing functionality your people need, without the management burden and cost of PC-based architecture.

Pasporte HVDI solutions are hosted in our highly secure data centres. Server class hardware ensures blazing performance and outstanding business continuity, and HVDI machines open your organisation to all the advantages of mobile working.

Pasporte's HVDI machines offer your organisation a flexible alternative to a PC hardware-based operating environment. Delivered to your organisation as a service, we can apply any combination of cross charging, usage monitoring, etc to make your migration to a virtual desktop infratructure as easy as possible. A range of free trials and low cost, highly scalable HVDI Proof of Concept options are available from Pasporte.

Being able to provide our clients with real-time operational reporting is critical to the success of our business and for this reason, we have invested heavily in our Monitoring and Reporting framework.

For all managed infrastructure, Pasporte have a pre-defined set of monitors that will detect issues with infrastructure, based on years of experience in monitoring IT and Networks. Basic checks, such as availability of key components, processes or services are in place as well as more advanced monitors collating real-time data to allow our Operations and Technical Staff to perform trend analysis and predict where critical thresholds could be breached.

Automated alerts allow both Pasporte and our client base to rest assured that service issues are correctly handled and resolved as quickly as possible.

Pasporte's service mentality has always been aligned with the needs of our client base. We know that ICT problems cost our clients time and money and our responsibility to fix this issue means Pasporte's resources are impacted too. Our mutual objective is therefore to reduce problems wherever possible. For this reason, Pasporte invests heavily in the design and automation of key service monitors at the outset of a project, reducing the impact of service outages to everyone's benefit.

Pasporte has years of experience in helping a broad range of companies with their internal InfoSec policy implementation, Internet-facing security and company-wide compliance issues.

Our Security Specialists hold CISSP, CISM and ISO 27001 Lead Auditor qualifications and can assist with internal InfoSec improvements or compliance strategies, focusing on both IT and business processes. We can provide advice and support as needed, covering areas such as policy development, InfoSec awareness and training, application penetration testing, external vulnerability testing, risk assessment, architecture management and security configuration.

Our Virtual Information Security Manager (ISM) service gives organisations access to their own qualified and experienced ISM and support team, ensuring continual compliance and reducing risk throughout the business. Our InfoSec Programme Management service helps companies through every aspect of implementing a company-wide InfoSec policy.

Pasporte specialists have extensive experience of guiding companies of all sizes through the maze of compliance in areas such as FSA, ISO 27001, Sarbanes Oxley and PCI DSS compliance.

With three data centres in the London area, Pasporte have vast experience of managing the migration of data between systems, sites and media. We design solutions as simple as tape backup right through to high end, global replication solutions for banking clients.

For all of our hosted clients, Pasporte operate a high-end, shared backup solution, based on IBM's Tivoli Storage Manager and Enterprise Class tape backup infrastructure. Pasporte operate a daily backup regime, with two copies of every tape being made and sent off-site to secure storage.

For a client who requires a lower recovery time objective, Pasporte are able to offer a range of data replication services, ranging from basic database log shipping to real-time block level, data replication. With data centres connected by multi-Gigabit links, Pasporte are able to offer "both ends" of a replicated solution, providing a highly available, recovery solution. Pasporte are also able to offer consulting and implementation support for clients who do not want a hosted solution.

For multi-site replication, one of the key components is connectivity between sites and Pasporte's networking experience brings substantial value to the equation. With a range of networking solutions within our current portfolio, Pasporte can advise on the most appropriate solution, based on data volumes, recovery point / time objectives and of course, a client's operational, technical and budgetary requirements.

Pasporte differentiate themselves from the numerous "Hosting" providers in the marketplace, with our value-based solution design process - designing bespoke management services to meet a client's requirement.

Our service offerings are based around proactive management, using IBM's Director and Tivoli solutions to identify the signs of a potential service outage, before it happens. A Management Portal is available to both clients and support staff, presenting a real-time shared view of each service.

Pasporte's server skill set is based around IBM infrastructure, focussing on System X, System P and System I server technologies. In addition to these hardware technologies, Pasporte manage a range of Operating Systems including Windows, Linux, AIX, OS/400. Pasporte are also able to offer Virtualisation technologies based around VMWare VI3 to provide flexibility to clients not wanting dedicated hardware platforms, per application.

Pasporte operate an Enterprise-Class Shared SAN solution, which can be acquired on a price per Gb basis, thus reducing potential capital outlay for new client projects. Should a client not want shared storage solutions, Pasporte are able to support dedicated storage infrastructure and have skills in the full IBM range, covering entry level SAN environments through to N-Class.

Pasporte owns and maintains all aspects of service, providing an SLA to availability of operating system and above - removing the need for clients to worry about the minutia of service delivery.

Pasporte's unique relationship with Orange Business Services allows us to provide a vast array of networking services from basic dial services through to complexed meshed Ethernet Extension services and full scale MPLS services.

Our facilities are all networking points of presence for a number of providers, and as a result, Pasporte have a breadth of resilient offerings within the networking space. These can be categorised into three main areas:

• Internet Access Services
• LAN and Firewall Services
• Private Networking Solutions
• Remote Access Solutions

From our Primary and Secondary Data Centres, Pasporte are able to offer multi-resilient Internet Access using, where required, load balancing techniques. For web based services, Pasporte are able to configure a geographic load balanced service across two data centres, providing a swift and cost effective Disaster Recovery. All Internet Access is protected via a Shared Internet Security suite, covering proxy, web anti-virus and other services to protect your web service from external threat

Pasporte provide full 24x7 management of dedicated firewall or LAN Switching equipment using Cisco and Juniper based technologies, and are able to design, implement and manage appropriate LAN and Firewall environments to necessary security and resilience requirements.

Partnerships with global ICT leaders, IBM, Orange Business Services and Microsoft further enhance our ability to deliver quality solutions world-wide.

		IBM Global Services Pasporte teams with IBM Global Services to provide hardware and application hosting. This enables Pasporte to offer mid-market clients the scale and expertise associated with IBM Global Services combined with the flexibility, affordability and local presence they demand. Pasporte has three times been a Beacon Award winner and twice a winner of IBM's Worldwide Leadership Award for Global Services.
		Orange Business Services Orange Business Services have the industry's most extensive portfolio of global communications services and solutions, enabling Pasporte to call upon its unmatched seamless network reach in over 160 countries worldwide. Through Orange Business Services, Pasporte offers the kind of service benefits to growing and mid-market companies that are normally reserved for large multi-national corporations. In addition to these strategic partnerships, Pasporte also works closely with Cisco, Microsoft, Sage, Business Objects and Digital Union.
		Microsoft As a Microsoft Gold Certified Partner, Pasporte has the knowledge, skills and commitment to help you implement technology solutions that match your exact business needs. Microsoft Certified Professionals are employed throughout the technical support team.

Pasporte operates a sophisticated support infrastructure, designed to safeguard and proactively enhance the performance and availability of our customers' ICT applications, networks and services.

To this infrastructure we add our award-winning technical and consultancy skills, available 24 hours a day, 7 days a week. This is supplemented by our unique relationships with IBM Global Services and Orange Business Services, enabling our customers to enjoy truly world-class support at the very first level.

Finally, we invest in customer services. Each Service Level Agreement (SLA) is built and managed to meet your business needs, not a list of statistics. A dedicated Customer Services Manager meets with each Pasporte customer on a regular basis to report on the status of the agreed SLA and advise on changing support requirements.

The Pasporte infoZONE is a unique secure login portal service, offering customers a transparent, real-time view of how their IT assets are being supported.