Kenlyn Services Limited

Most organisations would like to use the latest market-leading technology to give their workforce a competitive advantage. However, a significant number of them may not want to make the large initial financial investment required to do so. That’s why Ipitomi offers fully managed and hosted services so organisations can benefit from:

Reduced Total Cost of Ownership

Organisations can benefit from viewing technology and telecoms expenditure from a Total Cost of Ownership perspective. This means looking beyond the costs of the end-user hardware and considering how to reduce other associated costs such as additional capital costs (software, IT support software and network infrastructure), technical support costs (hardware and software deployment, helpdesk staffing and system maintenance) and administration costs (financing, procurement, vendor management and user training). By creating technology and telecoms solutions which view IT management as a continuous lifecycle, Ipitomi offers solutions which reduce an organisation’s Total Cost of Ownership:

• Hosted services minimise the need for capital expenditure since you don’t have to buy any of the equipment, you can just use ours for fixed monthly costs.
• Ipitomi’s managed service option offers you a way to reduce your operational expenditure too. Ipitomi can provide a specialist IT support and maintenance team to look after the ongoing management of your services cost-effectively.
• Ipitomi uses its automated online fault reporting, administration and billing systems to further minimise operational costs for our customers.
• Obtain all your technology and telecoms services from one supplier which reduces costs since staff spend less time processing different invoices and managing different suppliers. Our strong relationships with leading telecoms carriers and strong buying power enables us to secure lower prices from them than if you contact them directly.
• We offer a comprehensive range of products and services which are continually updated after our specialist R&D team conducts extensive research and tests so that we only offer the most reliable, efficient technology without your organisation having to incur R&D costs.

Increased return on investment through improved worker productivity

Our managed and hosted IP Telephony and Unified Communication services enable your workforce to make and receive calls, voicemails and e-mails regardless of their location making them more productive. We also enable SMEs to access the latest technology solutions used by large multinational organisations at an affordable price.

Independent reviews of leading telecoms carriers to find the best solution for your requirements

This means you don’t waste money on a system which hinders operational efficiency. Ipitomi can provide you with a multi-carrier solution, which may prove to be the most cost-effective solution. These multi-carrier solutions are unavailable if you were to approach carriers directly.

Insightful management information and reports, saving your organisation thousands of pounds

We can show you the way in which your team uses your network and ways in which the network can be optimised to reduce downtime and time wasted on slow download times. We also provide bespoke management reports which enable you to analyse call trends and usage.

Ipitomi's hosted and managed services include:

Carrier Voice and Data Services
Internet Bandwidth
IP Telephony
Unified Messaging
Call Recording Services
Firewall and Local Area Networking

Unforeseen hurricanes, tornados, floods or acts of terrorism can occur at any time. Unfortunately, unplanned and uncontrollable outages do happen. It may be due to a severe weather incident that shuts down a city or region or a simple mistake. Every business is vulnerable to some form of unplanned outage or disaster to a certain extent.

“Statistics show 40% of all SMEs will go out of business if they cannot get to their data in the first 24 hours after a crisis.”
Source: Gartner

“90% of businesses that lose data from a disaster are forced to shut down within 2 years.”
Source: London Chamber of Commerce

These statistics provide an undisputed case for organisations to prepare a business continuity plan for any unforeseen incident which arises. This plan incorporates the processes and procedures that an organisation establishes to ensure business can resume should a disruption occur. Business continuity solutions minimise the risk of an interruption to business–critical services such as making and receiving phone calls as well as accessing your data.

Ipitomi’s business continuity solution enables your organisation to be up and running within four hours of an unforeseen outage. Our solution incorporates:

Ipitomi Business Continuity Voice Service

Ipitomi’s Business Continuity Voice Services offer telephony solutions that ‘host’ your telephone numbers at network level. Using our Small Office and Home Office (SoHo) service, all incoming voice and data can be redirected to your home / alternate office in the event of a disruption and in most cases, this is done immediately. Ipitomi has a range of voice solutions that can provide you with a hassle-free disaster recovery call re-routing service cost effectively.

Ipitomi Remote Backup Service

Ipitomi’s Remote Backup Service offers one of the simplest, most secure systems for data backups. We can provide a means by which you can protect your business data as well as quickly and easily retrieve it in the case of an unforeseen incident. Our automated backup process also allows your staff to concentrate on their core tasks whilst increasing effectiveness and minimising risks. Our service enables you to obtain a replica of all your business data without having to buy any equipment.

Ipitomi Co-location Service

One of the most important factors enabling you to achieve business continuity is to ensure that you can retain your data and IT equipment if you experience an incident. Ipitomi’s co-location services enable you to rent rack space within a data centre as opposed to having equipment stored at your office premises.

Ipitomi can offer customers a co-location facility within a secure environment in London as well as various locations around the world. This environment benefits from an Uninterruptible Power Supply (UPS), diesel generators, a fire suppression system, air conditioning, humidity control and a high level of security. Our onsite engineers change backup tapes, reboot the server and perform all the tasks required to ensure that all data centre equipment is operational. Ipitomi can provide flexible space ranging from a single U to dedicated caged areas that are fitted to the customer's specific requirements. Assurance that critical systems have both resiliency and redundancy built into the infrastructure provides the customer with the peace of mind against a potential outage 24 hours a day and 365 days a year.

Benefits of Ipitomi's Business Continuity Solutions:

• gain a reliable disaster recovery solution for your voice calls and data requirements
• secure a business continuity solution without incurring any capital outlay
• rely on a fully managed service supported by SLAs 24 x 7, ensuring Quality of Service
  
• acquire a bespoke solution which meets your specific needs and is integrated with your current IT set-up.

In today’s competitive environment, businesses need to quickly respond to customer demands and industry events as well reach decision makers faster to stay ahead of the game. In order for your company to be responsive and flexible, your team needs to be equipped with the right tools to communicate easily. Businesses are under increasing pressure to deliver the technology and telecoms tools required to allow their team to be connected via phone, mobile or e-mail. People also need to access their organisation’s network to view, update and save vital documents as well as using certain applications such as CRM databases.

Ipitomi’s unified communications solutions ensure your team can access various communication applications and react in real time.  The term unified communications refers to the convergence of all business communication applications across a range of interfaces including PC, telephone, mobile, web and video. They allow businesses to empower their workforce by being able to contact the relevant people and make informed business decisions quickly.

Mobility

Workers increasingly need mobility in order to be contacted at all times whether they are in the office, working remotely or on site. By enabling your organisation’s communications infrastructure, mobile devices, desktop and applications to work together, users are connected so can communicate with anyone at any time.

Ipitomi’s solutions equip your organisation with mobility by providing market leading solutions which reduce costs and increase business productivity. Users will be able to seamlessly switch between communication applications whilst an application is in progress. With Ipitomi’s UC solutions, your workforce can access communication features such as instantly switch from a mobile phone to desk phone and have one phone number to dial both these phones. You can also access e-mail and fax messages from one mailbox. Ipitomi’s UC solutions help your workforce to focus on core business activities.

Best of all, our state-of-the-art solutions are tried, tested and have proved to be successful by organisations of various sizes over many years. We ensure your business remains competitive not just today but also in the future. This is because we provide your organisation with a managed service so you don’t have to worry about the costs of updating obsolete equipment. We update our technology and equipment as required. We also use next generation IP technology.

The result of gaining Ipitomi’s mobility solutions is that business decisions are made more efficiently with greater team collaboration. Customer requirements are also met quickly leading to increased customer satisfaction and loyalty. This means increased revenues and profits for you. Employees also benefit from increased productivity and less downtime.

Benefits of Ipitomi's Unified Communications and Mobility solutions:

• Increased productivity – a seamless user experience ensures your team spends less time chasing people for decisions and more time on core business activities.
• Increased responsiveness leading to greater customer satisfaction
• Increased employee and customer retention
• Reduced cost and time wasted due to voice, server and network infrastructure consolidation and reduced maintenance tasks. IP Telephony enables free internal calls.
• Reduced carbon footprint - customers waste less time and money travelling to different meetings and instead, they can use audio, video or web conferencing solutions

Never has it been more important for organisations to ensure their network and data are protected from viruses and hackers. As a result, firewalls and online / tape backup solutions have become vital assets to businesses.

Ipitomi has fully evaluated these business risks and offers a comprehensive range of fully managed, market-leading solutions to protect your company all day, every day.

Ipitomi's Online Back-up solution meets the highest industry standards to protect vital business data. Our back-up solution ensures your data is automatically protected off-site in our highly secure UK data centres and can be restored at any time. Our solution provides an invaluable disaster recovery solution. It also offers you a dedicated account manager and guaranteed service levels with full monitoring 24 hours a day, 7 days a week.

Ipitomi's Firewall and Managed LAN solution protects your business from hackers and certain software that could allow someone to access or even take complete control of your PC or network.

Ipitomi’s Anti-Virus solutions can safeguard your organisation’s network. We provide a wide range of solutions which can be tailored if required to suit your specific business requirements and budget.

Benefits of Ipitomi's Security solutions:

• Protect your sensitive data from hackers and viruses

• Meet Data Protection Act requirements
• Gain peace of mind from reliable, secure business continuity solutions.

There has been a huge demand in recent years for bandwidth-intensive applications such as high definition video, business multimedia, online banking and IP VPN services, which has proved to be more than just a short-term trend. Therefore, it may come as no surprise that these bandwidth-hungry applications have led to frequent, frustrating reductions in download speeds, which waste valuable business time.

The increasing demand for bandwidth by organisations has driven the demand for higher performance, fibre-optic IP networks (native LAN, switched Ethernet and Gigabit Ethernet). In order to provide businesses with the level of bandwidth they require to work efficiently with super-fast download times, Ipitomi offers a leading range of efficient, secure and reliable Ethernet network solutions at a very competitive rate. Our solutions enable liberating high-speed and optimised bandwidth available 24 hours a day, 7 days a week.

We help our customers to define and manage their bandwidth requirements to obtain the most cost-effective and efficient solution for their business. This is done by monitoring a customer’s bandwidth use and then optimising the way in which traffic is routed over the network

The FSA has stated that good quality recordings of voice conversations and electronic communications assist firms and the FSA in the prevention and deterrence of market abuse. The FSA has outlined certain industries and circumstances where calls should be recorded. These include voice conversations that involve the receipt of customer orders and the negotiating, agreeing and arranging of transactions across equity, bond and derivatives markets amongst others. Additionally, the FSA advises organisations to retain electronic communications (fax, e-mail and instant messaging) relevant to these activities. Apart from financial institutions (e.g. banks, stockbrokers, investment managers and insurance companies), call recording may also be relevant to the public sector and contact centre sectors.
                              
Ipitomi offers a leading call recording solution, which requires no capital outlay to assist you in meeting FSA requirements. Our cost-effective solution enables easy and reliable quality monitoring, incident analysis and real time incident management support. We can archive all of your historical calls for your records too.

Ipitomi also provides fax numbers which enable inbound faxes to be directed to your e-mail inbox so you can easily archive, file and retrieve these documents. Our solutions enable you to obtain your call recording and electronic communication services from just one provider. This approach minimises costs and eliminates administration tasks associated with managing different technology providers.