Kenlyn Services Limited

The Hosted Internet Protocol Telephony (IPT) service provides customers with a fully hosted and managed Cisco telephone infrastructure including (but not limited to) handsets with a Direct Dialling Inwards (DDI) number and voicemail using IP via the Ipitomi fully managed network rather than using traditional digital or analogue phone systems.

The solution is based on a monthly handset tariff and reduces customers' costs associated with owning, maintaining and managing their own telephony infrastructure. Ipitomi has the expertise to deploy and manage a customer communication network according to the user needs. This eliminates the need for this skill to be required in-house.

Using the very latest Cisco 7900 Series handsets, many more functions and features are available compared to the traditional digital handset including previous call lists, company directories, integrated and converged voicemail, unified messaging and call recording.

There are many benefits from moving towards the IPT environment including feature rich handsets and the flexibility within the working environment such as extension mobility. This provides the option of being able to log into any other phone within the customer network at any workstation.

The many cost savings to the customer can be reaped from reduced call rates, free calls between two offices connected to the Ipitomi network and massively reduced administration overheads due to the managed service offering. Managed IPT also provides the assurance that all upgrades will be future proof, whilst reducing the overall LAN costs.

Ipitomi's Operator Console service provides enhanced switchboard functionality for Cisco Call Manager. The Console is located on a PC at the customer site, which is linked to the Console server on the Ipitomi network. It gives multiple operators the ability to answer and distribute calls from any location on the Internet Protocol Telephony (IPT) network. The flexibility that the Console offers means that operators can take calls in different locations through the ability to route calls through the Ipitomi Core Network.

The feature rich console specifically utilises reporting and analysis through call statistics. Reports cover, but are not limited to, call queuing, transfer and transfer hold, call park, call toggle between two parties at the same time and time of day routing.

Centralised call answering can significantly enhance the "virtual" customer experience. The operator console provides improved call answering, speeding up customer access to their calls

Operator Console Wallboard is an additional service to the Operator Console. The Wallboard runs on a PC and monitor supplied by Ipitomi to display information on calls including statistics, operator performance and queues.

The Wallboard provides extensive real time reporting functionality and has the ability to display statistics on a per queue basis. For example, it is possible to view the number of calls, operators currently logged in and active, abandoned calls, number of calls per day, etc., for each queue.

The easy to glance statistics provide a real time indication of the current status of the operator console, making business decisions quick and easy to consider.

Unified Messaging is the provision of a centralised inbox for various types of messages such as voicemail and fax. The Ipitomi Unified Messaging service comprises the following components:

Single Number Reach

Single Number Reach is the provision of a single number for multiple phones or devices. This means that when a call is connected to the customer's desktop telephone, the Remote Destination Number device will ring simultaneously. The customer has the ability to pick the call up on either device. This service is fully configurable for extended functionality and can be accessed remotely via the Ipitomi Web Portal. The Single Number Reach provides much greater flexibility to always ensure that the user is within contact and assessable to the caller.

Single Voicemail

Single Voicemail provides a customer with a single combined voicemail box for their mobile phone and desktop telephone. Voicemail can be retrieved from any telephone by dialling an access number and entering a unique User ID and password. This option provides the user with the peace of mind that they can always pick up all voicemail messages either in the office or on the move.

Voicemail to Email

When a voicemail is received it is converted into a WAV file and can be retrieved via the user inbox. This option provides an efficient way of dealing with voicemail direct at the user's workstation.

Voicemail to SMS

When a voicemail has been received, a SMS notification message will be sent to the nominated device at the standard SMS rate on the customer's tariff.

Fax to Email

The customer is allocated a fax number. When any faxes are sent to this number, the content of the fax will be converted into a TIF file and sent to the specified email address. This option eliminates the traditional issue of locating the office fax machine and dealing with reams of paper.

Ipitomi offers a call recording solution, which is FSA compliant and requires no capital expenditure. Our leading solution records, stores and instantly retrieves both inbound and outbound calls made from Ipitomi's IP Telephony network.

It enables easy and reliable quality monitoring, incident analysis and real time incident management support 24 hours a day, 7 days a week. With Ipitomi's call recording service, you'll receive a truly unique range of benefits as well as exceptional service and value for money. Our call recording services are are widely used in a number of different sectors including financial services, public safety and contact centres.

Our scaleable solution is used by both SMEs and larger organisations since there is no limit to the number of handsets that can have their calls recorded. Calls can be saved to e-mail in a WAV format. They can be replayed from a PC or IP handset.

Online Backup Solution

Our Online Backup Solution is for any customer who does not have access to a server of their own that performs daily backups of data. Ipitomi's Online Backup Solution can take a snapshot of either selected files, or an entire drive and then record any changes made each day for a maximum of 30 days. The running costs of this automated service are low because it eliminates the customer provision of backup hardware, tape media and the internal resource to perform the daily backup task.

It is worth noting that many companies that suffer a severe data loss place their business at serious risk to the extent that many never recover again.

Co-location

Ipitomi can offer customers a co-location facility within a secure environment in London as well as numerous locations around the world. This means that a customer can rent rack space within a data centre as opposed to having equipment at their office premises. This environment benefits from Uninterruptible Power Supply (UPS), diesel generators, a fire suppression system, air conditioning and humidity control, a high level of security and onsite engineers known as "remote hands". These onsite engineers are available to change backup tapes, reboot the server, or perform any task that is necessary to ensure that all data centre equipment is operational.

Ipitomi can provide flexible space solution ranging from a single U to dedicated caged areas that are fitted to the customer's specific requirements.

Assurance that critical systems have both resiliency and redundancy built into the infrastructure provides the customer with the peace of mind 24 hours a day and 365 days a year.

Ipitomi can provide customers with a comprehensive end-to-end solution from comms room design and fit out to backup generators and fully structured telecommunications and network cabling throughout their building. Cat5e, Cat6 or fibre cabling can be provided as appropriate to the customer's requirements.

A project manager will be appointed to the customer and will oversee the solution from inception providing a fully comprehensive service including specification, design, provisioning and installation through to ongoing technical support. We understand that deadlines need to met and we will work with the customer to ensure projects are delivered both on-time and to budget.

We also offer IP security cameras and door entry systems using the converged IP network

Phone 07940126084 for details

Hardware and Software Provisioning provides customers with hardware and software from a standard equipment list maintained by Ipitomi. We provide full consulting on hardware and software requirements and can provide bespoke solutions to accommodate any specific requirements. Ipitomi will then manage the whole process by providing installation, maintenance and support services.

We have relationships with many of the major world suppliers and can provide many solutions all at a competitive price.

Ipitomi has developed its state-of-the-art online billing and analytical tool which can produce in-depth management reports and identify usage trends to shape future strategy. With over 8 million transactions performed each month, our billing system can provide the customer with bespoke or consolidated invoicing reports. The reports help customers manage business efficiencies and can be presented in a number of formats allowing the appropriate management decisions to be made at a glance. The Web Portal also provides administrative access for managed service customers to make moves, adds, deletions and changes to their services.