Kenlyn Services Limited

So what is it? Unified Communications as a term covers a variety of technologies, however it can be seen as a concept which helps people initiate, receive and conduct communications, when where and with whomever they please, without learning multiple complicated technologies. It is essentially modular, so you can add any of the technologies to your system and continue to build onto it over time, so you have a scalable solution, without necessarily the need to rip and replace your existing systems.

Unified Communications takes separate technologies and pulls them all together into one solution, for example we currently have office phones, mobile phones and their individual voice mails, email, fax, instant messaging, audio/web and video conferencing; unified communications brings all of these together to make collaboration simpler and easier.

A single voicemail box, which is also delivered to your inbox can significantly cut down on time spent chasing. In addition a presence and availability tool, which allows you to see where staff are – i.e. in a meeting, in the office, working from home etc can reduce telephone tag. When this is coupled with a secure Instant Messaging functionality contacting staff can become a lot easier.
These are just some examples of the power of unified communications.

For more information Phone 07940126084

However, staff working from home need to have access to their normal phones and office systems, through virtual private networks and remote working facilities. Telinet can help and advise on this.

Remote workers can be easily set up by providing a handset which plugs into a broadband connection. They will then be able to access the corporate directory, receive calls to their normal number and have free calls within the company.

Staff who are on the road a lot may benefit from a one number solution, where they publish a single contact number and their calls are routed to where ever they are – their deskphone or mobile, with the added benefit of a single voicemail box. Alternativley mobile twinning maybe more appropriate, where both the desk phone and their mobile ring at the same time.

Moving from locations may require a hotdesk and softphone capability, where a staff member can log into to any phone in any office location and have access to their feature keys and voicemail. Alternatively if they are moving from hotel, cafes and car a softphone which is driven through their laptop maybe more appropriate.

All of these solutions help reduce your telephone bills, as well as increasing availability of staff. To find out which would suit you Phone 07940126084

Microsoft Dynamics CRM business software is a fully-integrated customer relationship management system that provides the tools and capabilities to easily create and maintain a clear view of customers, from first contact through to purchase and post-sales. As an extension of Office Outlook, it drives user adoption and improves productivity. It also offers choice and flexibility in how you implement and customise your CRM application so you can achieve the best fit for your business.

Best of all, Microsoft Dynamics CRM is available as a hosted solution, meaning you pay as you go on a subscription basis. No hardware or software maintenance is required and you won’t need to make any costly investments to your existing infrastructure.

Microsoft Dynamics CRM is an affordable solution which is already helping thousands of companies of all sizes to improve their customer relationships.

Telinet is a Mitel Premier partner, and Mitel is the greenest phone system available in the market place. In this section we provide a brief overview of the different environmental facets of the Mitel phone system.

"Telinet has a green focus on its work. We started electronically billing our customers mid 2007, reducing the amount of paper we generate within the business. We sell the greenest phone system available – the Mitel 3300. It has the lowest power requirements out of all of the systems.

One of the greatest growing areas of our business is remote workers. At Telinet we practice what we preach, with a quarter of our employees having home working functionality. This provides them with a greater level of work-life balance, and for each employee who works from home one day a week it prevents 834lbs of CO2 from entering the air.

With a recycling policy in house for our day to day waste, we also work closely with manufacturers to make sure all old technology is disposed off in an eco friendly and WEEE compliant manner. In addition with many of our customers we work with their existing equipment to maximise the lifespan of systems and reduce the quantity of new equipment required.

We are continually looking for ways to reduce our carbon footprint even more and will be making further developments on this in 2008."

For More info Phone 07940126084

As part of the Mitel Applications and Services Gateway family allowing enterprises to implement IP- based solutions through a smooth, intelligent evolution, the Live Business Gateway integrates the Office Communications Server 2007 and Mitel applications to provide access to key business resources in the moment they are needed, resulting in faster decision making and issue resolution..

Presence and Availability
Communicator 2007 users are able to see an indication of the status of other users on the network, including their telephony status. If a colleague is busy on a call, they can be "tagged," meaning that when the call is completed, a notification is provided to indicate their availability.

Extension of Mitel Applications
The Live Business Gateway extends Mitel's rich telephony applications suite to the Office Communications Server 2007 users leveraging presence and availability from the Communicator 2007 interface.

Integration with Microsoft Outlook and Office Suite
Missed calls are flagged in the user's Microsoft® Outlook® inbox. A user’s status can be seen within Outlook or the Microsoft® Office suite. Calls can be established directly from these applications via a mouse click.

Through cost savings on telephone calls, improved customers service and more effective telephone usage call management software can pay for itself within three months.

Call logging software shows calls lost, average lenth of calls and a host of other information. All of which means you have visability of telephony activity within your business. With some information availabe in real time you can see how calls are being handled and managed. For contact centres this is particularly important and it can help you manage your call handling teams more efficiently.

Call recording can be cruicial in business, such a legal, financial services, retail and more. It is important records are kept in an encrypted manner which is admissiable in court. Telinet can provide you with a range of options and advice on this.

Benefits of call recording:

• Easy to monitor the quality of your agents' call-handling
• No capital costs or installation issues, so even SME's can take advantage of the service
• Manage what/when/how calls are recorded, and make changes to your set-up whenever required
• Improve effectiveness and make decisions based on on-demand call information
• Secure access for authorised personnel only
• Long-term, off-site storage of recorded calls

Many businesses like yours have a captive audience to supply information and promote your products and services to.
Benefits:

• Increase Sales - By promoting new existing or future products and services to a captive audience on hold with.
• Keep Customers - People calling your company are happy to stay on hold longer eliminating call abandonment.
• Eliminate Unproductive Calls - Provide informational as well as promotional messaging.
• Avoid Paying Compulsory PPL & PRS Licence fee every Year. * (See PPL & PRS section)
• Strengthen brand & image.
• Improve your overall customer service & customer satisfaction by providing a more professional service to callers
• Services start from £50.00

Telinet offers a range of conferencing options, from videoconferencing, outsourced audio and online conferencing and conferencing bridges which work with your system to provide you with conferencing at no charge.

In addition conferencing can be provided through Unified Communications applications and Live Communications Server

AUDIO CONFERENCING SOLUTIONS
Whether you conduct basic team meetings or highly orchestrated conferences, Telinet can help. Try Reservationless-Plus for instant access to a meeting. Or take advantage of dozens of Conference Features with Operator Assisted audio conferencing. Our full range of audio services provides you with the right solution for any type of conference.

WEB CONFERENCING SOLUTIONS
Our web solutions are powerful tools to communicate with the Board of Directors, direct reports, clients – anyone who should see as well as hear your message.

Our web conferencing services let you present a slide show, tour the web or share applications and documents. Your audience follows along on their PCs in real-time as you control the presentation from your computer. Our Streaming service sends your message to the masses via the Internet, expanding your reach to the broadest possible audience. Whether it’s a quick presentation to a few clients or an online broadcast to thousands, our web solutions get the job done.

VIDEO CONFERENCING SOLUTIONS
Video Conferencing is the ideal solution for professionals who value face-to-face meetings but want to avoid the cost and hassles of travel. InView, Telinet video conferencing service, makes it easy to meet your business objectives without losing ht element of “in person” communications.

A contact centre solution allows you to manage the process of customer interaction, and allow you to focus on business goals, answer customer contact, provides a significant source of revenue for the organisation, measures customer satisaftion as a service indicator and has high customer satisfaction scores, has a good process for collecting and presenting performance data; providing information knows where they stand monthly, daily, hourly, or in real time.

It is important your contact centre provides your customers with a good experience. Telinet can help your systems integrate effectively, with a CRM system, an interactive voice response system, or whatever you require