Kenlyn Services Limited

BT Business Total Broadband is designed just for business – offering all the necessary key features you need… so you know you’re getting great value for money. Total means Total – everything you need is included or in a range of different value added service upgrade options.

One connection for all your PCs means that you have a broadband connection with a business Broadband Hub (upgrade on Option 1) that gives you the freedom to share your connection and the benefits that it offers around the office and your home if that’s where you work from.

Great additional features include:

• Virus protection and personal firewall regardless of how many PCs you have
• Up to 8MB connection
• Access to a 24/7 ‘business’ helpdesk for faults via an 0800 free phone number

Plus benefit from a free additional phone line – Broadband Voice allows you to make and receive calls over your Broadband connection by simply plugging a standard telephone (not supplied) into your Broadband Hub or router. The router automatically connects you to the additional line with its own ‘05’ number without the cost or hassle of having an additional line installed. You will also be able to take advantage of fantastic capped calling rates, free calls to other BT Broadband Voice users and 15 inclusive calling features.

Plus upgrade to Broadband Voice Plus to benefit from unlimited local and national UK calls for just £19.99 a month - giving you greater cost certainty.

For those customers who need extra support in setting up their Broadband, BT offers an Engineer Install Service to set-up and configure their BT Business Broadband service.

As part of the service an engineer will:

• connect the modem or router to phone line
• check and test that the broadband connection is working
• connect the customers PC to the modem or router. For wireless, the customer must provide their own PC
• wireless card
• install the internet connection, MS Outlook and Internet Explorer software
• setup BT Business ISecP settings on PC

For as little as £99 plus VAT per standard setup for one PC,  You can be up and running on your Broadband quickly without worrying how to install it yourself.

For any extra issues every additional hour with be charged at £75 (plus VAT).

It’s easy to switch to BT Business Broadband - you just need to request a Migration Authority code (MAC) from your current supplier.

Why BT?

• A total and complete range of Business Broadband options with so much added value you can choose the one that’s right for your business
• We are the UK’s number one supplier of business broadband - we have the expertise and resources to ensure that our customers can make the most of their broadband service
• We are committed to supporting customers throughout the migration process to ensure that ALL of our customers are happy with their new BT Business Broadband service
• We have an extensive portfolio of high quality broadband products and value added services, designed to enhance the potential of our broadband service whilst offering versatility and value for money
• BT works with over 1 million small and medium sized businesses in the UK, supporting them every step of the way, from helpdesk support, to call out when they need it
• BT partners with the leading technology providers, including Avaya, Cisco, EMC, HP, Microsoft and Nortel Networks
• Every year, BT invests £300 million in technological development. We have a strong financial foundation and a long-term commitment to support businesses like yours

BT Business Broadband Voice offers BT Business Broadband customers the ability to make and receive calls over their broadband line (using Voice over IP technology). Using their broadband connection like this means they create up to two additional ‘virtual’ phone lines without installing extra physical lines. All customers need to do to configure the service is plug a traditional phone into the voice port on their broadband router and they can make and receive calls just as they would through a conventional phone line.

There are two Broadband Voice customer options available to BT Business Broadband customers only. Both are ideal solutions to enable customers to add an additional virtual phone line, whether it’s for outbound calls, faxing or simply to free up their main number for those important business calls. Up to two additional ‘virtual phone lines’ can be added per broadband connection (package costs would apply twice).

For just £19.99 a month, customers can benefit from:

• Free connection
• Unlimited Local and National UK calls for up toan hour
• Fixed to mobile calls capped at 25p per call (for up to an hour)
• A virtual line with its own number (like having an additional phone line)
• A great range of inclusive calling features at no extra cost
• Three month opt out - why not try it and see?
• (Customers will not be held to 12 month term, but they will be charged for the first three months)
• Global cost certainty with fantastic capped international rates, such as:
  
  • USA, 1.6ppm - 10p cap on calls of up to an hour
  • China, 3.5ppm - 20p cap on calls of up to an hour
  • Australia, 3.5ppm - 20p cap on calls of up to an hour

Alternatively, for just £5 per month, customers can have an additional Broadband Voice line but, instead of getting unlimited Local and National UK calls, would have to pay for these as follows:

• Local and National UK calls at 3.5ppm (capped at 10p for up to an hour per call)
• Fixed to mobile calls capped at 25p per call (for up to an hour)
• Free connection
• A virtual line with its own number (like having an additional phone line)
• A great range of inclusive calling features at no extra cost
• Three month opt out - why not try it and see?
• (Customers will not be held to 12 month term, but they will be charged for the first three months)
• Global cost certainty with fantastic capped international rates, such as:
  
  • USA, 1.6ppm - 10p cap on calls of up to an hour
  • China, 3.5ppm - 20p cap on calls of up to an hour
  • Australia, 3.5ppm - 20p cap on calls of up to an hou

Customers can now choose to have a local number associated with their 056 number for BT Broadband Voice. Called Geographic Numbering, it allows customers to choose a number that starts with an area code related to a geographic location in the UK. A customer based in London, for example, can choose a Manchester number, giving them a perceived ‘local presence’ that people could dial in to. This costs just £2.99 per month (ex VAT).

BT Business Broadband Voice customers can now benefit from BT Office Communicator as well, at no extra charge - adding a whole new range of capabilities to their account.

It effectively transforms your PC into a multi-featured phone, over which you can make and receive calls, Instant Message, text and make video calls. Save money with free texts, instant messages and video calls, free calls to other Office Communicator users (PC to PC) and by using your Broadband Voice call rates wherever you are.

Pricing

• BT Office Communicator is free to download for any customers already taking BT Broadband Voice or BT Hosted VoIP.
• Calls are charged at the same rate (and against the same bill) as the customer’s existing BT BBV or Hosted VoIP account.
• Calls between BTOC clients are free.
• One way SMS messages are FREE (subject to fair usage).
• Video calls are priced the same as VoIP voice calls, but can only be made between BTOC clients.

Broadband Voice enables customers to really make the most of BT Business Broadband and could help them save money and hassle:

• Cost effective - free connection and just £19.99 a month.
• Great value - unlimited Local and National UK calls for up to an hour per call, calls to mobiles capped at 25p for up to an hour per call and the fantastic capped international rates.
• Greater flexibility - miss fewer calls with an extra ‘virtual’ line with its own number for no extra cost.
• Higher productivity - benefit from the inclusive range of calling features to manage your business more effectively.
• Budget more effectively - by reducing uncertainty about your bills with capped call rates.
• No pressure - we’re confident that once you have tried Broadband Voice you’ll never look back - in fact, if it’s not benefiting your business, you can cancel your contract within the first three months.
• Local presence - with BT Geographic Numbering, select a number with an area code of your choice and increase your perceived presence in a region, encouraging customers to contact you

BT Broadband Teleworker makes it easy for your staff to work remotely. Combined with high speed BT Business Broadband, it can help you save time and money, connecting remote workers, branch office staff and customers using the latest Virtual Private Network (VPN) security technology.

VPNs let your staff access business information securely where and when they need it, streamlining business processes and reaching new markets. They can also give your remote workers simple access to the corporate data they need and to productivity tools. Having employees work remotely can save you a lot of money on travel and office overheads, etc.

SDSL (Symmetric Digital Subscriber Line) is a premium broadband service for businesses with high data or bandwidth requirements. This is achieved by an Internet connection that operates at the same rate for both downloads and uploads, and that is not only fast, but also efficient and economical.

SDSL is ideal for businesses that need to: send large data files; speed up the transmission of data; connect sites together using IPSec VPNs; host their own web, mail or extranet servers; give teleworkers a fast and efficient connection to company servers; or enhance video conferencing, video streaming or eLearning facilities.

NB: Broadband SDSL circuits are carried on a new copper wire that can’t support PSTN (Public Switched Telephone Network).

Key messages
Customers can also benefit from:

• A BT Connect ISP account, providing email and web space.
• A single, Static IP address (option of ordering additional Static IP addresses to support webhosting services).
• Service guarantee as standard (a rental rebate is given if the 24-hour repair time is not achieved).
• SDSL is provided as a package with a self-install router.

BT Openzone is a convenient, easy to use broadband internet access service. Using Wireless Technology (Wi-Fi), customers can access the internet - with no download limits - at any of the thousands of access points (hotspots) in an increasing number of places such as cafes, hotels and airports in the UK and abroad.

Once in a hotspot and logged in, the customer can send and receive emails, browse the internet and access the company network or intranet - everything they could do from an office or home-based environment.

All they need to use BT Openzone is a laptop, PDA or gaming device with WLAN (Wireless LAN) connectivity. Laptops that have the new Intel® Centrino™ mobile technology with integrated WLAN capability will work automatically*. Customers with older laptops or PDAs will need to purchase an IEEE 802.11b Wireless Access Card (e.g. PCMCIA card), which can be ordered from bt.com.

*Availability of BT Openzone is subject to coverage. A wireless LAN card or wireless LAN capability is required. BT Openzone account or prepay usage is needed. Terms and conditions apply. [right-hand column]

Enjoy improved service with BT Assurance and BT Assurance Plus – round-the-clock support for your business.

We’ve improved our offerings and now offer 2 levels of service to better meet the changing needs of our customers and to help keep their businesses going. All BT Business customers will now receive the new BT Assurance support service as standard at no additional charge. They will have one point of contact for repair issues on all BT’s key portfolio, including lines, Broadband, Broadband Voice, BT Mobile or BT Fusion.

Key features and benefits

BT Assurance

This is our standard offering, provided at no additional charge. It offers:

• Single point of contact - one Freefone number for all repair issues, including lines, Broadband, Voice over IP, Broadband Voice, BT Mobile or BT Fusion - 0800 800 154
• Simplified calling process involves answering two short automatic questions, before being put through to a trained person
• Fault diagnosis - the service team will immediately start diagnosing the fault and aim to fix the fault remotely. 40% of line faults and 80% of broadband faults can be cleared without the need for an engineering visit¹.

BT Assurance

Benefits

• Single point of contact - one Freefone number for all repair issues, whether on lines, Broadband, Voice over IP, Broadband Voice, BT Mobile or BT Fusion - 0800 800 154
• Simplified calling process - involves answering two short automatic questions, before being put through to a trained person
• Fault diagnosis - the service team will immediately start diagnosing the problem and aim to fix the fault remotely. 40% of line faults and 80% of broadband faults can be cleared without the need for an engineering visit¹
• Next-day fixes - if we can’t fix a problem remotely, we'll aim to clear the fault the next working day (Monday to Friday)²
• Automatic updates to keep you informed of progress
• Call diversion - you can choose to have calls to a faulty line diverted to another inland number or a mobile³. The service is free and BT pays for the diverted leg of the call
• Improved online help process lets you report faults across the entire BT key portfolio as well as offering self-help diagnostics. Information placed on BT.com will be sent to the service team so that they can start working on any unresolved issues