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Telinet is part of the Daisy Group
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Business Telephone Systems Specialists
Full UK sales, service & support for companies & organisations of all sizes.
For Further info and pricing contact sales@kenlynservices.co.uk
Telinet is able to offer a wide range of the latest telephone systems from the leading manufacturers that are suitable for companies & organisations of all sizes. Click on the links to the left to find the most appropriate phone system for your requirements.
From expert advice, consultation and project management through to supply and installation. Telinet will support your phone system requirement throughout. We also provide full staff training, friendly technical support, on site and remote system maintenance back-up.
If you are considering the purchase of a new business telephone system and would like a quotation or further information, please contact 07940126084
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Applications
We don’t just believe in using the latest technology just because it's available, but we do think it should support your business to function as effectively as possible.
Telinet provides independent consultation on a range of telephony and IT applications, but we believe in order to do this we need to understand your business and its drivers. In order to do this we start by offering you a free audit of your existing systems
Are your staff on the road, working from home, or moving from office to office?
Then you need to be thinking about Mobility solutions.
Do you need to integrate your phone systems with Microsoft applications? The Mitel and Microsoft partnership – Office Communications Server can make this happen, making your office integrate better together.
Could your call centre be more effective? Telinet can advise on this as well,
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Strategic partners
Telinet has extremely good relationships with our customers, suppliers and partners.
We are Platinum providers of Mitel, Telstra and Oak and hold high levels of accreditations with Avaya, Aastra and Siemens. By developing these strong relationships we are able to offer high levels of support and consultation with our customers. More information. Our customers range from small companies to multi-site, international household names. We work hard to ensure our account managers have ongoing contact with their customers. To support our customers in their day to day work we hold a range of events to provide information on the latest developments, either for their specific systems or on industry topics. In order to bring our services to a wider audience we have created the Telinet Accredited Partnership scheme.
Suppliers
Telinet is very proud of its suppliers base. Many of Telinet's supplier are major household names and multi-site organisations.
List of suppliers |
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"As one of the world leaders in convergence and voice over IP technology, Mitel needs partners who can deliver customers real solutions to their ever changing communication needs. Their accreditation as a Mitel Networks Platinum Solution Provider recognises Telinet's commitment to quality and customer service. Their substantial technical expertise allows them to add real value to Mitel based solutions.
Sir Terry Matthew
Chairman
Mitel Networks
Headquartered in Ottawa, Canada, Mitel Networks Corporation is a leading global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user.
MITEL |
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"Telinet have been a valued partner of AVAYA for several years. Since the early days of SDX and INDeX, Telinet have built up a high level of technical expertise particularly in the fields of convergence and CTI which is vitally important when delivering the new evolution of IP based solutions. The AVAYA range of products, complemented by Telinet's commitment to customer care, is the ideal solution to the communication needs of most organisations"
Saied Seghatoleslami
Vice President, Product Management and Development
Small and Medium Business Solutions
Avaya Inc
Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises.
AVAYA |
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"As a Platinum Partner of Aastra, Telinet have over a number of years, consistently delivered high standards of quality and customer services which is fundamental to the success of the Aastra Voice and IP products."
Aastra designs, manufactures and supplies a full range of business telephone systems. The Ascotel IntelliGate IP PBX phone system is a highly flexible and scalable system range that has been designed for all small and medium size companies, branch offices and public utilities with requierments from 10-400 extensions.
AASTRA |
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Telinet is a member of the Federation of Communication Services - FCS
FCS is the Trade Association for businesses delivering communications products and services to customers in the UK by radio, mobile and fixed telephony. FCS is a Federation of industry groups that:
- Represents the industry
- Promotes a fair and competitive market place
- Delivers service to customers
- Has regard for the environment
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"With this new accreditation in place, it enables Telinet to provide a more resilient and cost effective solution to our clients. As a platinum service provider we are able to offer some unique propositions in the industry to our loyal clients as well as offering new clients all the benefits of a partnership with one of the best and most financially secure, network operator's in the UK."
Ben Lefevre
Telstra Europe is a wholly-owned subsidiary of Telstra Corporation Limited (ASX:TLS). Operational in Europe for over 14 years, Telstra offers an extensive range of voice and data services including total managed network solutions using Global IP-VPN (MPLS), Internet, ATM, Frame Relay, Private Lines, hosting and co-location services and enhanced voice solutions to medium sized business and multinational corporations in the UK. Additional value added services include fully managed CPE, network reporting, consulting, planning, project management, service tools, which enable customers to monitor and view their network status 24x7 and customer support seven days a week.
TELSTRA |
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"During the process of engaging with Telinet we were struck by the depth of understanding the staff have of their markets and relevant technology. We were impressed by the meticulous approach to the selection of suppliers and their focus on execution and customer service. In a short space of time Telinet have become an important partner of Griffin and we look forward to a long and mutually beneficial relationship."
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Support
Telinet are recognised for providing first class support and maintenance of PBX and Convergent Communication Systems.
Telinet's customer service group provides a professionally managed national helpdesk service acting as a single point of contact for customers with technical questions. Covering areas such as telephone support, service ordering, fault reporting and network management
For more info Phone 07940126084
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IPITOMI Services
Ipitomi provides technology and telecoms solutions to businesses ranging from small companies to large multinationals as well as specialist solutions for property estates (business centres and business parks including the companies based within them). In May 2007, the company formerly known as Principal IT changed name to Ipitomi in order to better differentiate itself in the marketplace.
Established in 1998, Ipitomi has unparalleled experience and industry insight within the corporate and multi-tenant marketplace. Our comprehensive portfolio of services takes care of all of our customers' technology requirements including IP, mobile, ISDN, data and internet services. Our resilient technology infrastructure is supported and maintained 24 hours a day, every day. By using our fully managed solutions, our customers benefit from leading technology services. We provide complete business solutions to meet the various issues facing our customers.
At Ipitomi, our dedicated and highly qualified team of professionals have extensive project and account management skills. We provide an excellent, personal and high quality service which enables your staff members to focus on key areas of your business whilst we administer and maintain the technology services.
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Ipitomi offers a full range of market leading services with fully hosted and managed options. We can provide solutions using either traditional or next generation technology according to customer preferences and requirements. After thoroughly evaluating our customer’s needs, we recommend business solutions that will reduce their Total Cost of Ownership and enable their team to work more productively whether they are in the office, on the road or working from home. |
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Ipitomi's long established partnerships with the major carriers and network providers enable us to offer the entire portfolio of carrier services to our customers at a very competitive rate. Our large buying power also ensures we can offer these services more cost effectively than other companies, even than the carriers themselves in most cases.
As an independent organisation, Ipitomi can analyse customer requirements and provide third party advice to recommend both the right solution and carrier. Ipitomi is in the unique position of being able to offer its customers a multiple carrier solution if required. |
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Our Managed Internet Bandwidth solution provides customers with access to the internet at speeds and contention ratios that meet their specific requirements.
Internet Bandwidth is available as contended (ADSL and SDSL) or un-contended (Dedicated) services. These services can suit all customer requirements with contended rates from 512k to 2 mbps and dedicated rates from 256k to 100mbps.
For the business centre customer, this means that installation and upgrade times of bandwidth are far faster than available on the open market and rapid deployment is available within a working day from request. |
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The Managed Firewall and Local Area Network (LAN) service provides customers with a fully managed 100Mbps secure infrastructure to network all of their PCs, servers, printers and other peripherals. The implementation of this solution eliminates a large proportion of customers' costs that are associated with owning, maintaining and managing their own network infrastructure. The service encompasses the firewall and network switching for their LAN.
Customers are provided with a LAN port on the back of each handset which in turn plugs into each workstation that they wish to network within their local office space.
Firewall protection is provided if required and bespoke configurations can be tailored to the customer's requirements.
The service provides some exceptional benefits, for example, decreasing the costs associated with rack rental, capital expenditure and hardware maintenance. It also provides full secure network configuration and fully managed support services.
Ipitomi can also offer a wireless LAN infrastructure for office environments.
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The Hosted Internet Protocol Telephony (IPT) service provides customers with a fully hosted and managed Cisco telephone infrastructure including (but not limited to) handsets with a Direct Dialling Inwards (DDI) number and voicemail using IP via the Ipitomi fully managed network rather than using traditional digital or analogue phone systems.
The solution is based on a monthly handset tariff and reduces customers' costs associated with owning, maintaining and managing their own telephony infrastructure. Ipitomi has the expertise to deploy and manage a customer communication network according to the user needs. This eliminates the need for this skill to be required in-house.
Using the very latest Cisco 7900 Series handsets, many more functions and features are available compared to the traditional digital handset including previous call lists, company directories, integrated and converged voicemail, unified messaging and call recording.
There are many benefits from moving towards the IPT environment including feature rich handsets and the flexibility within the working environment such as extension mobility. This provides the option of being able to log into any other phone within the customer network at any workstation.
The many cost savings to the customer can be reaped from reduced call rates, free calls between two offices connected to the Ipitomi network and massively reduced administration overheads due to the managed service offering. Managed IPT also provides the assurance that all upgrades will be future proof, whilst reducing the overall LAN costs. |
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Ipitomi's Operator Console service provides enhanced switchboard functionality for Cisco Call Manager. The Console is located on a PC at the customer site, which is linked to the Console server on the Ipitomi network. It gives multiple operators the ability to answer and distribute calls from any location on the Internet Protocol Telephony (IPT) network. The flexibility that the Console offers means that operators can take calls in different locations through the ability to route calls through the Ipitomi Core Network.
The feature rich console specifically utilises reporting and analysis through call statistics. Reports cover, but are not limited to, call queuing, transfer and transfer hold, call park, call toggle between two parties at the same time and time of day routing.
Centralised call answering can significantly enhance the "virtual" customer experience. The operator console provides improved call answering, speeding up customer access to their calls |
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Operator Console Wallboard is an additional service to the Operator Console. The Wallboard runs on a PC and monitor supplied by Ipitomi to display information on calls including statistics, operator performance and queues.
The Wallboard provides extensive real time reporting functionality and has the ability to display statistics on a per queue basis. For example, it is possible to view the number of calls, operators currently logged in and active, abandoned calls, number of calls per day, etc., for each queue.
The easy to glance statistics provide a real time indication of the current status of the operator console, making business decisions quick and easy to consider. |
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Unified Messaging is the provision of a centralised inbox for various types of messages such as voicemail and fax. The Ipitomi Unified Messaging service comprises the following components:
Single Number Reach
Single Number Reach is the provision of a single number for multiple phones or devices. This means that when a call is connected to the customer's desktop telephone, the Remote Destination Number device will ring simultaneously. The customer has the ability to pick the call up on either device. This service is fully configurable for extended functionality and can be accessed remotely via the Ipitomi Web Portal. The Single Number Reach provides much greater flexibility to always ensure that the user is within contact and assessable to the caller.
Single Voicemail
Single Voicemail provides a customer with a single combined voicemail box for their mobile phone and desktop telephone. Voicemail can be retrieved from any telephone by dialling an access number and entering a unique User ID and password. This option provides the user with the peace of mind that they can always pick up all voicemail messages either in the office or on the move.
Voicemail to Email
When a voicemail is received it is converted into a WAV file and can be retrieved via the user inbox. This option provides an efficient way of dealing with voicemail direct at the user's workstation.
Voicemail to SMS
When a voicemail has been received, a SMS notification message will be sent to the nominated device at the standard SMS rate on the customer's tariff.
Fax to Email
The customer is allocated a fax number. When any faxes are sent to this number, the content of the fax will be converted into a TIF file and sent to the specified email address. This option eliminates the traditional issue of locating the office fax machine and dealing with reams of paper. |
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Ipitomi offers a call recording solution, which is FSA compliant and requires no capital expenditure. Our leading solution records, stores and instantly retrieves both inbound and outbound calls made from Ipitomi's IP Telephony network.
It enables easy and reliable quality monitoring, incident analysis and real time incident management support 24 hours a day, 7 days a week. With Ipitomi's call recording service, you'll receive a truly unique range of benefits as well as exceptional service and value for money. Our call recording services are are widely used in a number of different sectors including financial services, public safety and contact centres.
Our scaleable solution is used by both SMEs and larger organisations since there is no limit to the number of handsets that can have their calls recorded. Calls can be saved to e-mail in a WAV format. They can be replayed from a PC or IP handset. |
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Online Backup Solution
Our Online Backup Solution is for any customer who does not have access to a server of their own that performs daily backups of data. Ipitomi's Online Backup Solution can take a snapshot of either selected files, or an entire drive and then record any changes made each day for a maximum of 30 days. The running costs of this automated service are low because it eliminates the customer provision of backup hardware, tape media and the internal resource to perform the daily backup task.
It is worth noting that many companies that suffer a severe data loss place their business at serious risk to the extent that many never recover again.
Co-location
Ipitomi can offer customers a co-location facility within a secure environment in London as well as numerous locations around the world. This means that a customer can rent rack space within a data centre as opposed to having equipment at their office premises. This environment benefits from Uninterruptible Power Supply (UPS), diesel generators, a fire suppression system, air conditioning and humidity control, a high level of security and onsite engineers known as "remote hands". These onsite engineers are available to change backup tapes, reboot the server, or perform any task that is necessary to ensure that all data centre equipment is operational.
Ipitomi can provide flexible space solution ranging from a single U to dedicated caged areas that are fitted to the customer's specific requirements.
Assurance that critical systems have both resiliency and redundancy built into the infrastructure provides the customer with the peace of mind 24 hours a day and 365 days a year.
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Ipitomi can provide customers with a comprehensive end-to-end solution from comms room design and fit out to backup generators and fully structured telecommunications and network cabling throughout their building. Cat5e, Cat6 or fibre cabling can be provided as appropriate to the customer's requirements.
A project manager will be appointed to the customer and will oversee the solution from inception providing a fully comprehensive service including specification, design, provisioning and installation through to ongoing technical support. We understand that deadlines need to met and we will work with the customer to ensure projects are delivered both on-time and to budget.
We also offer IP security cameras and door entry systems using the converged IP network
Phone 07940126084 for details |
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Hardware and Software Provisioning provides customers with hardware and software from a standard equipment list maintained by Ipitomi. We provide full consulting on hardware and software requirements and can provide bespoke solutions to accommodate any specific requirements. Ipitomi will then manage the whole process by providing installation, maintenance and support services.
We have relationships with many of the major world suppliers and can provide many solutions all at a competitive price. |
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Our service provides the customer with the registration of their own World Wide Web domain name (subject to availability), an email server at that address and space for hosting their own website, as well as numerous other benefits normally associated with internet service providers (ISP).
We will set up a customer's domain name and register it on our Domain Name Servers (DNS) including both A and MX records. Customers will also be given almost unlimited (up to 1Tb) web space on a web server stored in a secure data centre. Provision can be made for up to 350 email accounts, per hosting account, with access via POP3 or webmail.
Ipitomi partners with Tier 1 carriers and provides the benefits of the customer not having to purchase, set up, configure, license or maintain their own servers, as this is fully managed. |
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Ipitomi offers a large range of handsets and competitive tariffs for mobile users. These tariffs offer the flexibility to include free calls from your company mobile phone to your company DDI and between your company mobile phones provided by Ipitomi, subject to terms and conditions.
For the power user, we also provide PDA and Blackberry solutions to access Email and other data solutions.
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Ipitomi has developed its state-of-the-art online billing and analytical tool which can produce in-depth management reports and identify usage trends to shape future strategy. With over 8 million transactions performed each month, our billing system can provide the customer with bespoke or consolidated invoicing reports. The reports help customers manage business efficiencies and can be presented in a number of formats allowing the appropriate management decisions to be made at a glance. The Web Portal also provides administrative access for managed service customers to make moves, adds, deletions and changes to their services.
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Evolution Voice & Data
Data Centres
For nearly a decade we have worked closely with partners in both the Construction and Design and Build industries to provide high-density, data centre environments for hosting providers, banks and IT managed services companies.
Conscious of the growing demand for environmentally-friendly IT, we have invested considerable resource in understanding and championing the green data centre environment, achieving lower running costs without compromising on Tier level status.
Evolution has dedicated specialists in
- Data Network solutions
- Rack design
- In-rack cooling solutions
- Network management solutions
- Dynamic centre management solutions
- Power contingency solutions
- Mechanical solutions
- Security solutions and design
- Project management and implementation
- After care and data centre management
IT SERVICES
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We offer services at every stage of your infrastructure development and can work seamlessly alongside your current IT department or manage specific areas of your infrastructure on your behalf.
We believe in building a strong and trustworthy relationship with our customers and combined with our expert knowledge, commercial awareness and enthusiasm we can ensure the smooth running of every aspect of your business.
We have expertise in:
- Microsoft
- Exchange
- CRM
- Unified Communications
- Cisco Networking and security solutions
- Linux
- Wan & Lan solutions
- Sequel Linux
- Firewall & Anti Spam Solutions
- Server build and management
- Virtualisation
- SAN
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Voice Solutions
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Whether we are discussing Cisco, Avaya or Mitel, we have all the sales and engineering skills in-house. All of our account managers are qualified to sell the solutions and our engineering teams have reached the highest level of accreditations for supporting each product. As a result of this we can provide all aspects of telephony from expert advice, consultation and project management through to supply, installation and ongoing support and maintenance.
This experience in voice, coupled with our IT resources means Evolution is well placed to help companies develop a converged voice and data infrastructure. Whilst Voice over IP (VoIP) remains the main buzz word in the voice sector, companies are more and more looking at converging their telephony and IT to provide a more future-proofed, efficient and cost effective network, helping them increase their productivity and levels of service to their own customers.
By integrating the latest technology including IP Telephony companies are will be able to take full advantage of networking your offices & remote workers providing a high levels of service to your customers & callers.
Whatever the requirements, Evolution works closely with all clients ensuring that the right system is specified for their needs. This involves complete project management, from planning, design & specification right through to installation and end user training. Ongoing system maintenance, technical & user support are all key components of the solution we deliver. |
Intergrated Media
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Whether you need a modern, minimalist-style conference room with cutting-edge technology hidden from view or a more traditional-style boardroom with state of the art projection and audio-visual facilities, we can work with you to provide a solution that is as unique as your company.
We work with all the leading suppliers of integrated media solution equipment and our engineers are fully accredited to sell, install and support - Polycom, Crestron, Extron, AMX and Hitachi and many other leading-brand audio-visual solutions. We have relationships with leading business interior designers, ensuring we can take care of and project manage every aspect of your board, conference or meeting room design.
Post installation, full user training and documentation are provided to help you enjoy the very best performance from your new media solution and with every installation, a f.o.c. six month "health check" is also provided. A minimum of six support engineering call outs are also included to ensure that everything is functioning just as it should be. Ongoing telephone support and a four-hour response time for call outs are also provided as standard support options. |
Mobility Solutions
Vendor agnostic, Evolution works with all the UK network carriers to provide the most suitable solution to companies. This can be from providing a simple mobile phone contract to a fully integrated BlackBerry solution.
Evolution is a fully accredited partner of RIM and can advise, supply, install and support all the BlackBerry range. We have our own in-house support team that deals with ongoing customer requirements that ensures all calls are dealt with by a dedicated account manager, thus removing the time-consuming task for our clients contacting the networks themselves.
The ability to work and communicate while travelling or working remotely is transforming the way business works in the 21st century, compressing timelines, redefining customer service expectations and offering more flexibility to everyone - from the executive who has to be in more than one place at a time to the engineer out in the field who needs up to date information on demand.
If you are considering a new mobility plan, you will no doubt have questions about which services to extend to your work force, as well as which hardware, software, network provider and security components you need to meet your requirements.
Evolution Mobile's national practice retains a dedicated team of consultants, project managers and engineers who are certified in key areas including network selection, device management, messaging & collaboration, mobile workforce automation, security and utilities.
Hardware expertise ranges from PDAs/Blackberrys to rugged handhelds, modems to wireless LANs and PC cards to accessories. We work with multiple suppliers to deliver the best service to our customers.
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Pasporte SERVICES
Pasporte's Virtualisation services allow you to share resources across multiple environments allowing you to host multiple operating systems and applications both locally and remotely - physical and geographical limitations are no longer an issue.
Virtualisation can bring massive financial advantages - significant power savings and reduced capital outlay and maintenace costs. Virtual environments also deliver higher availability, better DR and improved security and desktop management.
Pasporte's Hosted Virtual Desktop Infrastructure (HVDI) service solves a common problem: how to deliver the desktop computing functionality your people need, without the management burden and cost of PC-based architecture.
Pasporte HVDI solutions are hosted in our highly secure data centres. Server class hardware ensures blazing performance and outstanding business continuity, and HVDI machines open your organisation to all the advantages of mobile working.
Pasporte's HVDI machines offer your organisation a flexible alternative to a PC hardware-based operating environment. Delivered to your organisation as a service, we can apply any combination of cross charging, usage monitoring, etc to make your migration to a virtual desktop infratructure as easy as possible. A range of free trials and low cost, highly scalable HVDI Proof of Concept options are available from Pasporte.
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Being able to provide our clients with real-time operational reporting is critical to the success of our business and for this reason, we have invested heavily in our Monitoring and Reporting framework.
For all managed infrastructure, Pasporte have a pre-defined set of monitors that will detect issues with infrastructure, based on years of experience in monitoring IT and Networks. Basic checks, such as availability of key components, processes or services are in place as well as more advanced monitors collating real-time data to allow our Operations and Technical Staff to perform trend analysis and predict where critical thresholds could be breached.
Automated alerts allow both Pasporte and our client base to rest assured that service issues are correctly handled and resolved as quickly as possible.
Pasporte's service mentality has always been aligned with the needs of our client base. We know that ICT problems cost our clients time and money and our responsibility to fix this issue means Pasporte's resources are impacted too. Our mutual objective is therefore to reduce problems wherever possible. For this reason, Pasporte invests heavily in the design and automation of key service monitors at the outset of a project, reducing the impact of service outages to everyone's benefit. |
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Pasporte has years of experience in helping a broad range of companies with their internal InfoSec policy implementation, Internet-facing security and company-wide compliance issues.
Our Security Specialists hold CISSP, CISM and ISO 27001 Lead Auditor qualifications and can assist with internal InfoSec improvements or compliance strategies, focusing on both IT and business processes. We can provide advice and support as needed, covering areas such as policy development, InfoSec awareness and training, application penetration testing, external vulnerability testing, risk assessment, architecture management and security configuration.
Our Virtual Information Security Manager (ISM) service gives organisations access to their own qualified and experienced ISM and support team, ensuring continual compliance and reducing risk throughout the business. Our InfoSec Programme Management service helps companies through every aspect of implementing a company-wide InfoSec policy.
Pasporte specialists have extensive experience of guiding companies of all sizes through the maze of compliance in areas such as FSA, ISO 27001, Sarbanes Oxley and PCI DSS compliance. |
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With three data centres in the London area, Pasporte have vast experience of managing the migration of data between systems, sites and media. We design solutions as simple as tape backup right through to high end, global replication solutions for banking clients.
For all of our hosted clients, Pasporte operate a high-end, shared backup solution, based on IBM's Tivoli Storage Manager and Enterprise Class tape backup infrastructure. Pasporte operate a daily backup regime, with two copies of every tape being made and sent off-site to secure storage.
For a client who requires a lower recovery time objective, Pasporte are able to offer a range of data replication services, ranging from basic database log shipping to real-time block level, data replication. With data centres connected by multi-Gigabit links, Pasporte are able to offer "both ends" of a replicated solution, providing a highly available, recovery solution. Pasporte are also able to offer consulting and implementation support for clients who do not want a hosted solution.
For multi-site replication, one of the key components is connectivity between sites and Pasporte's networking experience brings substantial value to the equation. With a range of networking solutions within our current portfolio, Pasporte can advise on the most appropriate solution, based on data volumes, recovery point / time objectives and of course, a client's operational, technical and budgetary requirements. |
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Pasporte differentiate themselves from the numerous "Hosting" providers in the marketplace, with our value-based solution design process - designing bespoke management services to meet a client's requirement.
Our service offerings are based around proactive management, using IBM's Director and Tivoli solutions to identify the signs of a potential service outage, before it happens. A Management Portal is available to both clients and support staff, presenting a real-time shared view of each service.
Pasporte's server skill set is based around IBM infrastructure, focussing on System X, System P and System I server technologies. In addition to these hardware technologies, Pasporte manage a range of Operating Systems including Windows, Linux, AIX, OS/400. Pasporte are also able to offer Virtualisation technologies based around VMWare VI3 to provide flexibility to clients not wanting dedicated hardware platforms, per application.
Pasporte operate an Enterprise-Class Shared SAN solution, which can be acquired on a price per Gb basis, thus reducing potential capital outlay for new client projects. Should a client not want shared storage solutions, Pasporte are able to support dedicated storage infrastructure and have skills in the full IBM range, covering entry level SAN environments through to N-Class.
Pasporte owns and maintains all aspects of service, providing an SLA to availability of operating system and above - removing the need for clients to worry about the minutia of service delivery. |
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Pasporte's unique relationship with Orange Business Services allows us to provide a vast array of networking services from basic dial services through to complexed meshed Ethernet Extension services and full scale MPLS services.
Our facilities are all networking points of presence for a number of providers, and as a result, Pasporte have a breadth of resilient offerings within the networking space. These can be categorised into three main areas:
- Internet Access Services
- LAN and Firewall Services
- Private Networking Solutions
- Remote Access Solutions
From our Primary and Secondary Data Centres, Pasporte are able to offer multi-resilient Internet Access using, where required, load balancing techniques. For web based services, Pasporte are able to configure a geographic load balanced service across two data centres, providing a swift and cost effective Disaster Recovery. All Internet Access is protected via a Shared Internet Security suite, covering proxy, web anti-virus and other services to protect your web service from external threat
Pasporte provide full 24x7 management of dedicated firewall or LAN Switching equipment using Cisco and Juniper based technologies, and are able to design, implement and manage appropriate LAN and Firewall environments to necessary security and resilience requirements. |
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All Pasporte data centres are equipped with resilient power feeds, uninterrupted power supply, air conditioning and fire suppression services. Each is manned by security staff on a 24x7x365 basis and have CCTV and alarm services, most of which are remotely recorded and monitored.
The locations are all network points of presence for our primary communications partner, Orange Business Services, and as a such, offer a wide range of communications services from a variety of networking partners, including Orange, BT, COLT, Cable and Wireless and others.
Facilities are all designed to support High Availability configurations and provide large-scale bandwidth between sites, giving project options around offsite replication and triangulation of networking services.
Working with IBM (our preferred partner for Business Continuity services) Pasporte is able to offer a variety of Disaster Recovery solutions. IBM has a significant presence in the UK Business Continuity industry, boasting in excess of 30 locations for both IT Infrastructure and Work Area recovery. Pasporte's unique partnership with IBM allows us to design solutions that seamlessly integrate with primary services to ensure crisis scenarios can be managed. |
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Partnerships with global ICT leaders, IBM, Orange Business Services and Microsoft further enhance our ability to deliver quality solutions world-wide.
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Pasporte teams with IBM Global Services to provide hardware and application hosting. This enables Pasporte to offer mid-market clients the scale and expertise associated with IBM Global Services combined with the flexibility, affordability and local presence they demand.
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Orange Business Services have the industry's most extensive portfolio of global communications services and solutions, enabling Pasporte to call upon its unmatched seamless network reach in over 160 countries worldwide. Through Orange Business Services, Pasporte offers the kind of service benefits to growing and mid-market companies that are normally reserved for large multi-national corporations.
In addition to these strategic partnerships, Pasporte also works closely with Cisco, Microsoft, Sage, Business Objects and Digital Union.
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As a Microsoft Gold Certified Partner, Pasporte has the knowledge, skills and commitment to help you implement technology solutions that match your exact business needs. Microsoft Certified Professionals are employed throughout the technical support team.
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! Pasporte operates a sophisticated support infrastructure, designed to safeguard and proactively enhance the performance and availability of our customers' ICT applications, networks and services.
To this infrastructure we add our award-winning technical and consultancy skills, available 24 hours a day, 7 days a week. This is supplemented by our unique relationships with IBM Global Services and Orange Business Services, enabling our customers to enjoy truly world-class support at the very first level.
Finally, we invest in customer services. Each Service Level Agreement (SLA) is built and managed to meet your business needs, not a list of statistics. A dedicated Customer Services Manager meets with each Pasporte customer on a regular basis to report on the status of the agreed SLA and advise on changing support requirements.
The Pasporte infoZONE is a unique secure login portal service, offering customers a transparent, real-time view of how their IT assets are being supported.
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