What we do

Remote Data Recovery^™

• Data recovery performed instantly through secure modem or internet in as little as one hour.
• Fast, convenient and cost effective for situations where hardware is functioning properly.
• We are the ONLY provider of this technically advanced, proprietary remote service.
• Service provided to every city and country in the world; no need to ship equipment anywhere.

In-Lab solutions

• Data recovery performed in our cleanroom labs - designed for opening hard drives and other devices - in as little as 24 hours.
• Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc).

On-Site solutions

• Data recovery performed at your location typically within 24 hours upon arrival of our engineering team.
• This method is generally for the most complex and sensitive situations.

Custom solutions

• Data recovery service for your proprietary and/or highly complex systems.
• Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data.
• We are the only data recovery provider offerings custom recovery solutions for proprietary systems.

Service levels

¹ Evaluation report: Your Verifile data report will show you what files can be recovered, before you decide whether or not to commit to the full recovery fee.
² Recovered data: After your data is recovered, it is returned on the media of your choice (hard drive, CD, DVD, tape, USB drive). We usually recommend that data is returned using external hard drives.

What we do

Our team of data recovery engineers and Apple Certified Portable Technicians (ACPT) will investigate your problem if you experience data loss issues with a Mac computer, iPod, Mac server or Mac application.

We're verified by AppleCare support so you will retain your warranty after any data recovery operation undertaken in our cleanroom.

We have also developed unique lab software to recover data from all Apple Macintosh OS.

Mac systems recovery

• Mac Pro | Mac Mini | MacBook/MacBook Pro | iMac | G4 | iPhone

iPod recovery

• Shuffle | Nano | Classic | Touch

In virtually every case we are able to recover data from your iPod without having to open the unit.

This non-obtrusive method preserves your warranty and means that your unit will be returned to you in exactly the same condition as it was received.

Mac OS X recovery

• Mac OS X Cheetah | Mac OS X Puma | Mac OS X Jaguar | Mac OS X Panther | Mac OS X Tiger | Mac OS X Leopard
  

Mac servers recovery

• Xserve | Xserve RAID | OSX server

Mac applications & file recovery

• iLife | iWork | Aperture | Final Cut Studio | Microsoft Entourage | Final Cut Express | Final Cut Pro | Logic Studio | Logic Express | iPhoto

The most common Apple Mac OS issues we can help with are:

• No access to HDD any more i.e. it is not seen by the OS
• Error message on booting "Do you want to initialize this Disk"
• Segment Loader Error
• No such volume
• Directory not found
• Not an HFS volume
• Internal file system error
• Initialized HDD
• Formatted HDD
• Corrupted data
• X-Server – RAID configuration lost
• Not a Macintosh disk
• Bad master directory block
• Drive not installed
• Lost or deleted data
• r/w requested for an off-line drive
• Bad file name
  

We have also performed Mac data recovery on the following drives:

• Iomega eGO Portable Hard drive USB 2.0/Firewire 250GB
• Iomega drives - from 160GB to 1TB capacity
• LaCie 500GB

What we do

We offer multiple service options and solutions for database recovery, inaccessible and/or lost database files including:

* Support for MS SQL 2008 and Oracle 11g is to be confirmed. Support for Oracle 8 is limited. Please contact us for more details.

The usual causes of database data loss are:

• Hardware damage at the storage device level (hard disk, SAN or RAID).
• File system level damage - controlled by the operating system, the file system stores and organises system and user files.
• File level damage - data loss can occur within the file itself if the internal structure is corrupt.

Recovery process: Inaccessible files

• Extract data if storage device is not operational.
• Adjust or repair file system structures to allow access to the database files.
• Recover RAW database fragments and rebuild database files.

Recovery process: Corrupt, missing or deleted data

• Analyse complex internal structure of the database.
• Report which items are recoverable (tables and rows, mailboxes, etc.), including deleted data.
• Extract data from the corrupted database / information store and copy out to external USB drive.

Next steps

• We recommend using our remote data recovery service as it is the fastest solution for database recoveries.

What we do

Our in-house development team has created both do-it-yourself software and specialised data recovery services for retrieving lost, deleted or damaged email files and other Microsoft Exchange^® Server items.

Email & Exchange recovery: Services

• Can recover email following virtually any type of data loss scenario.
• Recommended if you are dealing with loss of highly valuable or sensitive data.
• Recommended for mechanical system problems such as an Exchange server crash or hard drive failure.
• Call us on 0800 243 996 for details of our data recovery service.

Email & Exchange recovery: Software solutions

EasyRecovery EmailRepair ™ Software:

• Repairs and restores Microsoft^® Outlook, Outlook Express and Zip files that are accessible but can't be opened.
• Retrieves and restore deleted messages.
• Repairs corrupted DBX, PST and OST files.
• More details

Ontrack Power Controls Software:

• Powerful do-it-yourself software tool for searching and recovering lost, deleted and archived email messages, mailboxes or entire EDB files
• Designed to help Exchange Administrators better serve their internal clients
• Use any previous full backup to easily restore individual mailbox items directly to your production Exchange server or any PST file
• Now also available for the recovery of SharePoint items

What we do

Our engineers have developed comprehensive protocols for receiving, handling, recovering and returning encrypted data - ensuring security is maintained at all stages of the process.

In addition to operating the world’s leading data recovery, computer forensics and electronic discovery services, we are recognised experts in data security and fraud solutions.

Our unique combination of expertise and services benefits customers who need to have sensitive and/or encrypted data recovered.

Solutions for recovering encrypted data

Our engineers can:

• Recover encrypted data.
• Return recovered data in an encrypted form.
• Perform on-site data recovery services when your organisation requires constant monitoring of sensitive data and how it’s handled.
• Offer highly secure remote services for the fastest data recovery service possible.

What we do

We offer a fully comprehensive file recovery service.

We have over twenty years of experience in data recovery so you can rely on us to have the expertise, and resources, to recover almost any file or file type - including many depreciated formats.

This is why our services are recommended by most of the major storage device manufacturers.

We also offer multiple service options including our DIY solution EasyRecovery™ Data Recovery software.

File recovery capabilities

• Any operating system (Windows, Linux, Mac, etc.)
• Any laptop, desktop, server or other storage device make or model.
• Any drive: hard drive recovery
• All causes of data loss

Recoverable file types

• Lost documents
• Encrypted files
• Spreadsheets
• Presentations
• Database files
• Bookkeeping files
• Graphics files
• Digital photos
• Music files

This includes all types of Microsoft^® Office files:

• Outlook (PST/OST) files
• Outlook Express (DBX) files
• Access Database (MDB) files
• Word (DOC) files
• Excel (XLS) files
• PowerPoint (PPT) files
• And more…

What we do

We offer world-leading solutions and multiple service options for all types of hard drive recovery.

We can undertake recoveries for:

• Any interface: (IDE, EIDE), Serial ATA (SATA), SCSI, SAS, and Fibre Channel
• Any combination of drives: single hard drive or multiple RAID drives
• Any hard drive brand

Types of hard drive data loss

Logical failure

• The hard drive is in working order but some files or data cannot be accessed for logical reasons such as a lost partition or accidental reformatting.
• Hard drives are imaged. A copy of the disk is made and transferred to a new system. We also have tools that can "force" the drive to read around the bad area.

Mechanical failure

• The hard drive is not functioning. Most usually caused by head crashes and motor failures.
• Recoveries are performed in dust-free cleanroom environments where they are carefully dismounted, examined and processed.

What causes hard drive failure?

The most common reasons that we see for hard drive failure are:

• Power surges.
• Overwritten data.
• Physical damage.
• Natural disasters.
• Viruses.

What we do

We offer a fully comprehensive file recovery service for both laptop and desktop computers.

We have over twenty years of experience in data recovery and have built long-term relationships with all the major laptop and desktop computer manufacturers. This means that our R&D teams are always informed, up-to-date, and equipped with the latest skills, tools, and procedures.

It is because of our cutting-edge data recovery services and solutions that so many of our customers are referred to us from other data recovery companies, unable to recover the data themselves.

Desktop and laptop recovery capabilities

• Any operating system (Windows, Linux, Mac, etc).
• Any laptop, desktop, server or other storage device make or model.
• Any drive: hard drive recovery.
• All causes of data loss.

Signs that your desktop or laptop is likely to experience data loss

• Strange noises or grinding sound.
• 'Blue screen of death'.
• Unresponsiveness.

What to do when your desktop or laptop is failing

• Turn off your computer immediately - further operation may damage the data beyond repair.
• Do not restart your computer.
• Do not install or re-install any software.
• Do not shake, disassemble, remove or attempt to clean a hard drive you suspect is damaged.
• Do not attempt to dry a wet computer.
• If the data is of high-value, do not use file recovery or other utility software.
• Never attempt to operate any visibly damaged devices.

What we do

In case of a physical failure, data recovery for smart phones, handhelds, pocket PC or USB sticks are performed in dust-free cleanroom environments.

• If the media is not damaged, data can be recovered through our remote data recovery service.

We can recover your data in cases of:

• Viruses
• Power surges
• Natural disasters (floods, fires, hurricanes
• System crashes
• Corruption
• Hardware failure
• And many more…

What we do

Not only does our engineering team include Microsoft and Apple certified technicians but our in-house development team has also created a suite of proprietary data recovery tools specially designed for individual operating systems:

If your operating system is not listed above please contact us to discuss possible custom recovery solutions:

• Data recovery for your proprietary and/or highly complex systems.
• Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data.

What we do

Although RAID recovery is one of the most technically challenging types of data recovery, we are able to provide unmatched resources - including our own proprietary technology - to make sure we can cover all the mainstream Raid levels.

We also support a lot of proprietary Raid array systems- including creating bespoke tools for proprietary and unusual Raid arrays. In addition to the usual vendor specific RAIDs, we also have extensive capabilities with MAC, UNIX, FAT and VMware Raids.

RAID recovery - capabilities

• Any RAID level
• Any hard drive type, make or model
• All causes of data loss: including viruses, natural disasters, accidental deletion, system crashes, corruption, hardware failure and more

RAID recovery - service options

Remote services

If the problem with your raid is logical then there is no reason why we cannot perform the recovery remotely.

This could cover data loss situations like a simple file deletion, lost partitions, formats and even complete loss of RAID configuration. All these can be done with the drives never even leaving your premises. This is by far the fastest option to getting your data back, without the need or cost of shipping the drives to us.

In-lab data services

Our in-house lab and cleanroom facilities ensure we have the most extensive data recovery capabilities possible.

All the logical failures that can be worked on remotely can also be completed at our lab. The drives you send to our lab will be returned in exactly the same state as you sent them - your recovered data will be sent back to you on either External USB or FireWire drive.

On-site data services

In cases where moving your storage media would require too much downtime, or if your business security is very stringent, bringing our team of data recovery experts on to your facility may be the best option.

Our security cleared engineers can visit your site to perform the recovery or, if a large number or drives are involved, we can obtain a drive image and work on it back at our lab, thereby minimising your users downtime.

Development for proprietary systems

Our worldwide team of developers are always prepared to create bespoke software and tools to handle any proprietary system.

Databases, RAIDs and even old, or generally unsupported file systems, can be looked into.

What we do

Our engineers recover lost data from:

• File servers.
• Application servers.
• Web servers.
• Direct-attached RAID.
• Network attached storage.
• Very large storage area network (SAN) systems.

Server data recovery is available for virtually any type of storage system, configuration, and situation:

• Any server make, model or brand.
• All types of RAID configurations.
• Any operating systems (Windows, Linux, UNIX, etc.).
• All causes of data loss: including data loss resulting from natural disasters, power loss or surge, logical or mechanical failures, and viruses.
• Development for proprietary systems: our worldwide team of developers are always prepared to create bespoke software and tools to handle any proprietary system.

What we do

Between Sept 2007 and Sept 2008, Kroll Ontrack Data Recovery specialists saw a 70% increase in data recovery requests for flash media and solid-state drives (SSD).

We have therefore developed our capabilities and processes to include the recovery of data from flash media and both IDE and SATA solid-state drives.

The two most common causes of data loss in flash media and solid-state drives are:

• Accidental physical damage
• Power interruption to the device causing electronics failure and/or data corruption.

"Flash memory is a key technology enabling new designs for many products in the business and consumer markets. However, the new developments and enhancements to the technology - larger storage capacity, diverse applications and performance - don't exempt flash and SSD media from data loss.

As products with flash and SSD continue to become more prevalent, the more critical the data they store becomes. They may eventually even replace hard disk drives. Consequently, it is vital that users of this storage technology have options for recovery

What we do

Data recovery for VMware^® and Virtual Machines

By utilising the industry's largest team of data recovery engineers and an unmatched suite of custom data recovery tools, your VMware data loss situation can be evaluated, and recovery initiated, in a matter of hours via our in-lab, on-site or remote data recovery services.

Not only are we one of the only companies to offer ESX server recovery, we can also recover data from the following VMware systems:

• VMware Infrastructure 2 & 3 (ESX Server^™, VMFS^™)
• VMware Server
• VMware Workstation (all versions)

The most common causes of VMware data loss are:

• Drive, RAID or iSCSI failure
• Deleted or corrupted virtual disks
• Accidentally reformatted RAID array
• Failed software SAN
• Reformatted or re-installed VMFS volumes
• VMFS file system corruption on ESX server
• Deleted files (virtual machine) on VMFS
• Internal VMDK or file corruption (SQL, Exchange and Oracle)
• Format and reinstall on VMFS volume
• Deleted files inside a virtual machine
• Corruption inside a virtual machine